Return Policy

Return Policy (15-Day Guarantee)

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be less than 1/3 used. We offer a 100% refund for eligible returns. You’ll also need the receipt or proof of purchase.

 

 

Return Process

1️⃣ Request a Return – Contact us at cs@hautuki.sg within 15 days of receiving your order.
2️⃣ Approval & Confirmation – We will review your request and notify you if your return is approved.
3️⃣ Shipping the Return – Once approved, you must arrange and cover the shipping cost for the return.
4️⃣ Inspection & Restocking – We will confirm the return condition upon arrival.
5️⃣ Refund Issued – If approved, the refund will be processed.

🚚 Return shipping costs must be covered by the customer.

📩 Returns sent without prior approval will not be accepted.

 

 

Exchanges

The fastest way to get a replacement item is to return the original item first. Once your return is accepted, you can place a new order separately.

 

 

Refunds & Restocking Fees

✅ Refunds will be issued after inspection upon receiving the return. If approved, your refund will be processed to your original payment method within 15 business days. Processing times may vary based on your bank or credit card provider.

❗ Restocking Fee: A SGD $2 restocking fee per order will be deducted from the refund amount.

🚚 Return Shipping Costs: Customers must arrange and pay for return shipping.

💳 If more than 15 business days have passed since your refund was approved, please contact us at cs@hautuki.sg.